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Candidate & Employer Support

We’re Here to Help

Fil-Am Healthcare Solutions (FAHS) supports every person we work with, before and after placement. Whether you’re a candidate tracking your application or an employer managing an active partnership, our support team is ready to help.

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Home health caregiver assisting a senior patient during a homecare appointment

Beyond Day One

Support continues after placement

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How Can We Help?

Choose the path that matches you, and we’ll point you to the right resource or team member.

I’m a Candidate

Support for nurses, caregivers, CNAs, and allied health professionals moving through the FAHS process.

  • Application status updates
  • Credentialing & licensure questions
  • Visa & relocation help
  • General questions about the process
Start an Application Browse Resources

I’m an Employer

Support for hospitals, skilled nursing facilities, and home health agencies partnering with FAHS.

  • Partnership & onboarding questions
  • Candidate pipeline status
  • Billing & contract questions
Employer Inquiry
Support FAQ

Common Support Questions

Reach out to your assigned case manager by phone or email with your full name and application date, and they will confirm exactly where things stand. If you haven’t been assigned a case manager yet, contact our general support line and we’ll look up your record.

Visa and immigration questions are handled by our in-house immigration support team. Email or call our support line and mention that your question is visa-related so it can be routed directly to that team.

Contact your case manager or account manager as soon as possible and describe what happened. Placement issues are treated as a priority, and support will follow up with next steps and, if needed, connect you with the right specialist team.

Most support requests receive a response within one to two business days. Placement issues and urgent visa matters are prioritized and typically receive a faster response.

Email your case manager with your updated phone number, address, or documents attached. They will confirm your file has been updated and let you know if anything else is needed.

Your dedicated account manager handles billing and contract questions directly. If you’re not sure who your account manager is, reach out through our employer inquiry page and support will connect you.

Still Need Help?

If you couldn’t find what you were looking for, our support team is glad to help directly.

U.S. Office

Serving employers and candidates nationwide

Iloilo Office

Supporting candidates throughout the Philippines

US: 727-271-3895 · 626-322-4239
PH: 0928 788 9999

careers@fahs.us

Mon–Fri, 8:00 AM–6:00 PM PST

Contact Our Team